Privacy Policy for Flow Video

Effective date: July 22, 2026

Introduction

Welcome to Flow Video, the AI-powered video creation platform designed to help filmmakers and creatives produce cinematic content effortlessly. At Flow Video, your privacy is of utmost importance to us, and this privacy policy outlines how we collect, use, and protect your personal information when you use our services.

Information Collection and Use

We collect the following types of data to provide you with a better experience while using Flow Video:

1. Account Information

   • What We Collect: This includes your name, email address, and any other information you provide when creating an account.
   • Purpose: To manage your account and provide customer support.

2. Usage Details

   • What We Collect: Information about how you use Flow Video, including your interactions, features accessed, and usage frequency.
   • Purpose: To analyze user engagement and improve our services.

3. Device Information

   • What We Collect: Data regarding the devices you use to access Flow Video, such as device type, operating system, and browser type.
   • Purpose: To optimize our services for different devices and ensure compatibility.

4. Cookies

   • What We Collect: Small data files placed on your device that help us track user preferences and improve user experience.
   • Purpose: To enhance the functionality of our services and personalize your experience.

5. Payment and Billing Information

   • What We Collect: Our payment processor collects payment-card and payment-method details. FlowVideo receives transaction, subscription, billing-contact, tax, fraud-prevention, refund, and payment-status metadata needed to provide the service. We do not intentionally store complete payment-card numbers on FlowVideo systems.
   • Purpose: To facilitate billing, subscription management, fraud prevention, refunds, accounting, and payment support.

6. Prompts, Uploads, and Generated Content

   • What We Collect: Prompts and other instructions; images, video, audio, and documents you upload; model settings; generated outputs; and related task identifiers and technical metadata.
   • Purpose: To provide requested creation and editing features, maintain generation history, troubleshoot failures, enforce usage limits, and prevent abuse.

7. Content-Safety Information

   • What We Collect: Prompts submitted to AI image or video generation, content-safety decisions, moderation request identifiers, and related account or generation identifiers. We do not intentionally include your email address in the moderation identifier.
   • Purpose: To screen requests through the Creem Moderation API before generation, enforce our Acceptable Use Policy, investigate abuse, and meet payment-provider and legal requirements.

Data Storage and Security

We take the security of your personal information seriously. The data we collect is stored securely on our servers, and we implement a variety of security measures including encryption and access controls to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot guarantee its absolute security.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users or others.
• To provide services through trusted third-party partners that host data, run AI models, store uploaded or generated media, process payments, provide analytics, or screen prompts for content safety. These providers process information only for the services they provide to us and under applicable contractual or legal safeguards.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "effective date" at the top of this policy. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Copyright Owner: flowvideo.ai Email: support@flowvideo.ai

By using Flow Video, you consent to our privacy policy and agree to its terms. Thank you for trusting us with your information!